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How we handle your account information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep the lobby secure. You decide what stays and what goes.

Account data we collectPayment wallet detailsDevice and session logsHow to request changesRetention and deletion
betwayz How we handle your account information
POLICY QUESTIONS

How to reach us about your data

If you want to see what we hold, correct an error, or request deletion, contact support through the channels below. We respond within a few business days and walk you through the process.

Live Chat Open the chat widget in the bottom corner of any page and ask about data access, correction or deletion. Our team confirms your identity with your registered mobile number and email, then handles the request during the session or follows…
Email Support Send your request to our support email with your account username and registered mobile number. We verify your identity and reply with the information you requested or the steps to complete deletion. Expect a response within three business days.
Account Settings Sign in and open Account Settings to update your email, mobile number or linked wallet. To close your account or request full data deletion, use the contact options above — account closure requires manual verification to protect against unauthorized requests.
DATA PRACTICES

How we protect and manage your information

We encrypt account data in transit and at rest, restrict access to authorized staff, and log every change to payment records. Cookies help us keep you signed in and remember your settings; you control them through your browser. If you close your account, we retain transaction history for the period required by local regulation, then delete personal identifiers.

Data Security All account and wallet data is encrypted using industry-standard protocols. Payment transactions through bKash, Nagad and Rocket are processed over secure channels; we never store your wallet PIN. Access to your personal information is limited to platform staff who need it to verify deposits, resolve disputes or answer support queries.
Cookie Policy We use cookies to keep you signed in, remember language preference, and track session activity for security monitoring. Essential cookies are required for account access; optional cookies improve lobby performance. You can clear or block cookies through your browser settings, though that will sign you out and reset preferences.
Data Retention We keep account records, transaction logs and gameplay history for the period required by local regulation and the time needed to resolve disputes. When you close your account, we anonymize personal identifiers after the retention period ends. You can request earlier deletion by contacting support; we assess each case based on regulatory requirements.
User Rights You can request a copy of your data, ask us to correct errors, update linked wallet details, or close your account and request deletion. Contact support through live chat or email with your registered mobile number and we will verify your identity and process the request. Deletion may be delayed where we must retain records to meet regulatory obligations.

Privacy policy answers

We collect your name, date of birth, mobile number, email address, and the wallet details you link for deposits and withdrawals. When you play, we log device type, IP address, session timestamps and gameplay history to monitor account security and enforce responsible limits.

We share transaction records with bKash, Nagad and Rocket to verify deposits and process withdrawals. We do not sell your data. We may disclose account details to regulators or law enforcement where required by local law, and we share aggregated, anonymized statistics with game providers for platform performance monitoring.

Contact support through live chat or email with your registered mobile number and account username. We verify your identity and send you a copy of your account information, transaction history and gameplay logs within a few business days. There is no charge for the first request each year.

Yes. Contact support and request account closure. We verify your identity, close your account, and delete personal identifiers after the retention period required by local regulation. Transaction records linked to open disputes or regulatory obligations may be retained longer, but without personal identifiers once the case is resolved.

We use essential cookies to keep you signed in and remember language preference, plus optional cookies that track session activity for security monitoring. You can block or clear cookies through your browser settings, though that will sign you out and reset your preferences each time you visit.

We never store your wallet PIN or full account credentials. When you deposit or withdraw, we see only the transaction reference and confirmation status. Payment data is encrypted in transit and processed through secure channels. We log wallet account numbers solely to match deposits to your betwayz account and verify withdrawal destinations.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.